Retail & E-Commerce Challenges

Today, a customer’s experience with your company’s shipping methods is more important than ever. Improve customer satisfaction while controlling shipping costs with Neopost’s multi-carrier shipping software. 

Common logistics challenges that retailers face include: 

  • Inventory: Retailers need to have a true understanding of the inventory they have, so that when they say a product is available to sell to a customer, it truly is available.
     
  • Support: Retailers need to be able to provide support 24/7 as well as understand the requirements and processes for shipping.
     
  • Speed: In the past, shipping was handled in a handful of distribution centers. Now it has extended out to all stores in addition to distribution centers. This requires extremely high-performing technology to enable fast output. Nothing ruins a sales experience more than getting the order to the customer too late, after it is needed.
     
  • Compliance: It is necessary for retailers to know how to handle the different carriers available at their different store locations. For example, if a retailer has stores in Paris, Los Angeles and Chicago, the carriers are going to be different in each of these locations.

 

Solution

Retailers need to prepare to meet the growing demands of consumers who want to be able to purchase when, how and where they choose. Although this may complicate matters for vendors, successful retailers using an omnichannel approach — with the right technologies, support and processes — can meet these challenges in a cost-efficient manner.

Your shipping strategy can make or break your business. Neopost helps enterprises, etailers and fulfillment centers choose the most cost-efficient delivery services for their customers.

Simplify Your Shipping

Your Answer to Omnichannel Fulfillment

Omnichannel fulfillment gives retailers the ability to fulfill orders out of their distribution centers, warehouses, manufacturing sites or stores. It also enables consumers to buy items online and pick them up in a store. Omnichannel fulfillment offers a seamless consumer experience regardless of the device or channel people use for shopping or for returning items. 

Why Omnichannel Fulfillment is Crucial for E-Commerce

 

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Success Story

 

ProShip Automates Trek’s Global Shipping Operations

 

This is a high-quality system. We looked at the cost versus return on investment and soon found that the return on investment was less than one year. If Trek sees a return on investment in less than a year, we’re going to do it.” 

Read the success story